Welcome to Quik. These Terms & Conditions govern your access to and use of our website, mobile application, parcel delivery services, tracking tools, and any related services provided by Quik (“Quik,” “we,” “our,” or “us”).
By using our services, booking a shipment, or accessing our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
Company Name: Quik
Registered Address: [Insert Address, Tangier, Morocco]
Email: [Insert Email]
Phone: [Insert Phone Number]
Quik provides parcel delivery and logistics-related services within Morocco, including but not limited to:
Same-city delivery
Nationwide parcel delivery
E-commerce delivery support
Business delivery solutions
Document delivery
Cash on Delivery (COD) services
Parcel tracking and customer support
Our services are subject to availability, operational limitations, delivery zones, and acceptance of the shipment.
By using our services, you confirm that:
You are legally capable of entering into binding agreements
The information you provide is accurate and complete
You are authorized to send the parcel or act on behalf of the sender or business
If you are using our services on behalf of a company, you represent that you have authority to bind that company to these Terms.
Quik reserves the right to accept or reject any shipment at its sole discretion.
We may refuse parcels that:
Are improperly packaged
Contain prohibited, illegal, dangerous, or restricted items
Are inaccurately described
Present a risk to people, property, or operations
Exceed our permitted weight, size, or service limitations
Acceptance of a parcel does not waive the sender’s responsibility for the parcel’s contents.
Customers must not send items that are unlawful, hazardous, or restricted under applicable Moroccan law or company policy, including but not limited to:
Illegal substances
Weapons, ammunition, or explosives
Flammable, toxic, or hazardous materials
Counterfeit goods
Stolen goods
Live animals
Currency, negotiable instruments, or securities unless expressly accepted
Fragile or high-value items without prior approval
Perishable goods unless specifically accepted
Items that violate public safety, customs, or transport regulations
Quik may inspect, reject, suspend, or report any shipment suspected of containing prohibited items.
The sender is responsible for:
Providing accurate sender and recipient information
Properly packaging the parcel to protect its contents
Clearly labeling the shipment where required
Declaring the nature of the contents accurately
Paying all applicable service charges, fees, and surcharges
Ensuring the parcel complies with these Terms and applicable law
Quik is not liable for delays, losses, or damage caused by poor packaging, inaccurate information, or undeclared prohibited contents.
The sender must provide a complete and correct delivery address, including any helpful location details and a valid phone number for the recipient.
If the recipient is unavailable, unreachable, refuses the parcel, or the address is incorrect or inaccessible:
Delivery may be delayed or rescheduled
Additional charges may apply
The parcel may be returned to sender
COD settlement may be canceled where applicable
Quik is not responsible for failed delivery attempts caused by inaccurate or incomplete delivery details.
Estimated delivery times are provided for convenience only and are not guaranteed unless expressly agreed in writing.
Delivery times may vary depending on:
Pickup time
Destination city or area
Weather conditions
Traffic or road disruptions
Public holidays
Security restrictions
Operational capacity
Force majeure events
Quik will use reasonable efforts to complete deliveries within the estimated timeframe but shall not be liable for delays beyond its reasonable control.
Quik may provide parcel tracking updates through its website, platform, or customer support channels.
Tracking data is provided on a best-efforts basis and may be subject to technical delays, manual updates, or system interruptions. Tracking information is informative and does not constitute a binding delivery guarantee.
Service fees are based on factors such as:
Delivery type
Parcel size and weight
Delivery distance or zone
Special handling requirements
COD or additional service options
All prices displayed are subject to change without prior notice unless a price has already been confirmed for a specific order.
Unless otherwise stated:
Charges are exclusive of VAT or applicable taxes
Additional charges may apply for redelivery, return, waiting time, oversized parcels, remote areas, or special handling
Payment may be required before pickup, at booking, or under agreed business terms
Where COD service is offered, Quik may collect payment from the recipient on behalf of the sender, subject to service-specific conditions.
By using COD, the sender agrees that:
COD collection is attempted but not guaranteed
Quik is not liable if the recipient refuses payment or parcel acceptance
COD remittance may only occur after successful collection and internal verification
Processing delays, reconciliation periods, and service fees may apply
Disputes regarding goods sold remain between sender and recipient
Quik acts only as a delivery and collection facilitator and is not a party to the sale transaction between seller and buyer.
A shipment may be returned, held, or canceled if:
Delivery cannot be completed after reasonable attempts
The recipient refuses delivery
Contact details are invalid
The delivery location is inaccessible
The parcel violates these Terms
In such cases:
Return-to-sender charges may apply
Storage or holding fees may apply
Redelivery may be subject to new charges
Unclaimed parcels may be disposed of after a reasonable period and notice, where permitted by law
Quik reserves the right, to the extent permitted by law, to inspect any parcel if necessary for safety, compliance, operational, or legal reasons.
This may include inspection where there is suspicion of prohibited goods, fraud, misdeclaration, or security risk.
Quik will exercise reasonable care in handling shipments. However, our liability is limited.
Quik shall not be liable for:
Indirect or consequential loss
Loss of profits, business, revenue, or reputation
Delay-related losses
Damage caused by inadequate packaging
Damage to fragile, perishable, or prohibited items sent without approval
Loss caused by incorrect shipment details
Events beyond our reasonable control
In the event of proven loss or proven physical damage directly caused by Quik, liability shall be limited to the lower of:
The actual documented value of the contents, or
The maximum liability limit set by Quik for that shipment category
No compensation will be payable unless the claimant provides satisfactory proof of value, condition, and damage within the required claim period.
Any claim for loss, damage, or delivery issue must be submitted in writing to Quik within [insert number] days from the delivery date or expected delivery date.
The claim should include:
Tracking number
Sender and recipient details
Description of the issue
Proof of value
Failure to report within the required period may result in the claim being denied.
Quik is a delivery service provider and does not manufacture, inspect for quality, verify legality of ownership, or guarantee the contents of parcels beyond transport handling obligations.
The sender remains fully responsible for the legality, authenticity, safety, and condition of the items shipped.
Businesses using Quik under recurring, merchant, or account-based arrangements may be subject to separate commercial terms, SLAs, invoicing terms, settlement terms, or service policies.
Where a separate written agreement exists, that agreement shall prevail in case of conflict with these Terms.
By using our website or digital platform, you agree not to:
Misuse the platform
Attempt unauthorized access
Interfere with service functionality
Submit false shipment requests
Use automated tools to disrupt or scrape the platform without permission
Upload harmful, unlawful, or misleading content
We may suspend or restrict access where misuse is suspected.
All content on the Quik website and platform, including text, branding, logos, graphics, interface elements, and software, is owned by or licensed to Quik and protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, or commercially exploit any part of our content without prior written consent.
Your use of our services may involve the collection and processing of personal information such as sender and recipient names, contact details, addresses, and shipment information.
Please review our Privacy Policy for details on how we collect, use, store, and protect personal data.
Quik shall not be liable for failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:
Natural disasters
Fire
Flood
War
Civil unrest
Strikes
Government actions
Road closures
Communication failures
Power outages
Epidemics or pandemics
During such events, Quik may suspend, delay, or modify services without liability.
We reserve the right to suspend, refuse, or terminate service to any user or account that:
Violates these Terms
Uses the service fraudulently
Sends prohibited items
Fails to pay fees due
Causes operational, legal, or reputational risk to Quik
Quik may update these Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date.
Continued use of the services after any update constitutes acceptance of the revised Terms.
These Terms & Conditions shall be governed by the laws of the Kingdom of Morocco.
Any dispute arising out of or in connection with these Terms or the use of Quik’s services shall be subject to the jurisdiction of the competent courts of Tangier, Morocco, unless otherwise required by applicable law.
For questions regarding these Terms & Conditions, please contact:
Quik
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address]
