At Quik (“Quik,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, mobile application, parcel delivery services, tracking tools, customer support channels, and related services.
By using Quik’s services, you acknowledge that you have read and understood this Privacy Policy.
Company Name: Quik
Registered Address: [Insert Address, Tangier, Morocco]
Email: [Insert Email]
Phone: [Insert Phone Number]
Quik is a parcel delivery company operating in Morocco and providing delivery and related logistics services to individuals and businesses.
This Privacy Policy applies to personal data collected through:
Our website
Our mobile application, if applicable
Shipment booking and delivery operations
Tracking tools
Customer support communications
Merchant and business account interactions
Marketing communications
Any other related Quik services
We may collect the following categories of personal data:
Full name
Email address
Phone number
Delivery and pickup address
Business name, where applicable
Sender and recipient details
Parcel details
Delivery instructions
Tracking number
Delivery status and history
Cash on Delivery (COD) related information, where applicable
Merchant account details
Billing information
Transaction history
Customer service history
Business contact information
IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies
Login and activity records, where applicable
Messages sent through contact forms
Emails, calls, or support requests
Feedback, complaints, and inquiries
We collect personal data in several ways, including when you:
Book a shipment
Create or use an account
Track a parcel
Contact our support team
Fill out forms on our website
Request a quote or business partnership
Subscribe to marketing communications
Interact with our website or app
We may also receive information from business partners, merchants, delivery personnel, payment providers, or other parties involved in the delivery process.
We use personal data for the following purposes:
To provide parcel delivery and related services
To process bookings, pickups, and deliveries
To manage parcel tracking and status updates
To communicate with senders and recipients
To provide customer support
To manage business accounts and merchant relationships
To process payments and COD-related operations
To improve our website, services, and operations
To detect fraud, misuse, or unlawful activity
To comply with legal and regulatory obligations
To send service-related notifications
To send marketing communications where permitted
Where applicable under relevant law, we process personal data based on one or more of the following grounds:
Performance of a contract or service request
Compliance with legal obligations
Legitimate business interests
User consent, where required
Protection of rights, safety, and operational integrity
If you provide us with the personal data of a recipient or third party, you confirm that you are authorized to do so and that the information is accurate and necessary for the shipment or delivery service.
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze traffic and usage patterns
Enhance user experience
Support security and performance
You may adjust your browser settings to refuse or limit cookies, but some website functions may not operate properly as a result.
We may share personal data only where necessary and appropriate, including with:
Delivery personnel and operational teams
Payment processors
Technology and hosting providers
Customer support service providers
Business partners and merchants involved in service delivery
Legal, regulatory, or governmental authorities where required
Professional advisers, auditors, or insurers where necessary
We do not sell personal data to third parties.
We retain personal data only for as long as reasonably necessary for:
Service delivery and operational purposes
Recordkeeping
Customer support
Business and accounting needs
Legal, tax, compliance, or dispute-resolution requirements
Retention periods may vary depending on the nature of the data and applicable legal obligations.
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no system, website, or method of electronic transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Quik primarily operates in Morocco. If any personal data is processed or stored outside Morocco through service providers or technical systems, we will take reasonable steps to ensure appropriate protection consistent with applicable law.
Subject to applicable law, you may have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of data where appropriate
Object to certain processing
Request restriction of processing
Withdraw consent where processing is based on consent
Request information about how your data is used
To exercise any of these rights, please contact us using the details listed below. We may request proof of identity before responding.
If you subscribe to updates or marketing messages, we may send you information about Quik’s services, offers, or business solutions.
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link, where available
Contacting us directly
Updating your communication preferences, where applicable
Even if you opt out of marketing communications, we may still send you important service-related communications.
Our website or platform may contain links to third-party websites, services, or tools. We are not responsible for the privacy practices, content, or security of those third parties. You should review their policies separately.
Quik’s services are not intended for use by children without the involvement of a parent, guardian, or authorized adult. We do not knowingly collect personal data from children in a manner contrary to applicable law.
We may disclose personal data if required to do so by law or where reasonably necessary to:
Comply with legal obligations
Respond to lawful requests from authorities
Enforce our Terms & Conditions
Detect or prevent fraud or abuse
Protect the rights, property, safety, or operations of Quik, our users, or others
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Your continued use of Quik’s services after changes are posted constitutes acknowledgment of the updated policy.
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us at:
Quik
Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Address, Tangier, Morocco]
